14.0.0 US update

Scheduled Maintenance Report for Vee24

Postmortem

We have identified an issue in the Vee24 agent software affecting the user interface when scheduling unavailable timeslots. Specifically, when scheduling a timeslot from a time zone different from UTC, the end date is saved in UTC but displayed to the agent in their local time zone. While customer availability functions as expected, this discrepancy is not accurately reflected in the agent UI.

Posted Jan 28, 2025 - 14:31 UTC

Completed

The scheduled maintenance has been completed.
Posted Jan 28, 2025 - 14:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 28, 2025 - 12:00 UTC

Scheduled

We will be undergoing scheduled maintenance during this time.
Posted Jan 27, 2025 - 17:18 UTC
This scheduled maintenance affected: US (Customer Web Services (LiveHelp - web-us.vee24.com), Agent Application Web Services, CMS (admin.vee24.com, API (api-us.vee24.com), Updates (updates-us.vee24.com), Static (static-us.vee24.com)).